A: How may I help you?
B: I'm having a problem.
A: What problem are you having?
B: There have been charges made on my debit card that I didn't make.
A: Do you have the statement for your card?
B: Here it is.
A: What are the charges you're referring to?
B: The last four charges on the page.
A: I'm afraid we're going to have to investigate these charges.
B: How long will an investigation take?
A: I honestly don't know, but we will freeze payment on these charges.
B: That sounds absolutely fantastic.